Common Questions

Below you will find answers to several frequently asked questions to make your first visit a comfortable and successful experience. If you have a question that is not answered on this page, feel free to contact our office by phone or email. We’ll be happy to answer any questions you might have.

Frequently Asked Questions And Treatment Options

When is the best time to start treatment?

Typically, treatment should begin as early as possible because it will prevent the condition from worsening or becoming chronic. Seeking treatment early will decrease the length of time you may require therapy and reduces healthcare costs.

What type of treatment will I receive?

The type of treatment you receive while attending physical therapy will depend on what the physical therapist finds in the Initial Evaluation, as well as ongoing reassessments and re-evaluations. Treatment may consist of aquatic therapy in our Endless Pool or Hydroworx 350 Sport, a variety of hands-on joint and soft tissue manual techniques, pain reducing modalities (cold laser therapy, ultrasound, electrical stimulation or traction), biomechanical and postural reeducation, cardiopulmonary rehabilitation, and land-based therapeutic exercises or functional training in sport, work or home related tasks.  Treatments are designed to decrease pain, increase mobility and strength, improve posture and body mechanics, and most importantly, to restore function. Patients will be provided with a home program and are educated in ways to speed recovery, manage symptoms and prevent recurrence of the problem. 

How long does it take for the treatment to be effective?

This is highly variable. You may need one visit or you may need months of care depending on your diagnosis, past medical history and severity of your impairments. On average our patients see a significant difference in approximately 8 - 10 sessions, although again it varies according to the individual, compliance with attending treatment sessions, and what patients do at home. If the individual is unable to attend therapy on a regular basis, continues to do things at home to exacerbate the pain, or is non-compliant with the home program, then of course recovery time could take longer.

How long does the treatment last?

The Initial Evaluation is usually 30 minutes to 1 hour. Aquatic and land-based treatment sessions are are approximately 1 hour. 

Questions about Aquatic Therapy

What is Aquatic Therapy and how can it benefit me?

Aquatic therapy by definition is the evidence-based and skilled practice of physical therapy in an aquatic environment by a physical therapist or physical therapist assistant.

When land-based exercises are difficult to tolerate due to the degree of disability or pain, aquatic therapy offers a gentler environment to rapidly improve mobility, strength, balance, endurance and function.

Moon Physical Therapy specializes in Aquatic Therapy. We will design an individualized program for your needs utilizing our indoor and private hydrotherapy systems, a state-of-the-art Hydroworx 350 or Endless Pool to speed healing and get you back to what you love doing.

Our aquatic programs benefit:

  • Chronic Back, Neck, Muscle or Joint Pain
  • Orthopedic or Post-Surgical Injuries - Shoulder, Hip, Knee, Ankle
  • Fibromyalgia, Rheumatoid Arthritis, Multiple Sclerosis, Osteoarthritis, Bursitis, Lupus
  • Cardiopulmonary Conditions, Stroke, Parkinson's Disease
  • General Weakness or Balance Issues
  • Exercise during Pregnancy
  • Work-Related Injuries
Do I have to know how to swim?

It is not necessary to know how to swim in order to participate in our aquatic therapy program. The maximum depth of our Endless Pool is 4.5 ft and there are grab bars around the perimeter of the pool for your safety. Our Hydroworx 350 has an adjustable water depth option where we are able to quickly add or remove water to attain depths ranging from 1″ to 56” with the touch of a button in order to relieve weight on painful joints or challenge patients and prepare them for progression to exercising on land. A therapist is also available to be in the pool with you if needed.

What if I am incontinent?

Incontinence of the bladder and bowel will limit you from using the pool. You may speak to your therapist for more information.

Is Aquatic Therapy like Water Aerobics or Whirlpool treatments?

Typically, whirlpool is a passive treatment where the patient is either sitting fully in a whirlpool bath or has a limb soaking in it for the reduction of muscle spasm, or if sterile, for wound management.
Aquatic Therapy is a dynamic treatment in which the patient is engaged with the therapist in active participation.

Aquatic Physical Therapy is also not Water Aerobics. Aquatic therapy requires the skilled reasoning and decision making of a physical therapist who is knowledgeable in how to use the unique properties of water to enhance rehabilitation and speed recovery.

The physical therapist works one-on-one with the patient and designs a treatment plan specifically for each patient to work towards achieving functional goals.

Water aerobics is delivered in a group setting with multiple clients designed to maintain or improve general conditioning and supervised by an individual other than a physical therapist.

Questions About Moon Physical Therapy

What should I expect on my first visit?

At the Initial Evaluation, a licensed physical therapist will gather data (history, tests, and measurements, analyze posture/movements) and work with you to clearly understand your concerns and your goals so that you and your therapist can then start putting together your plan of care. You will be provided with a New Patient Folder, which consists of information about our facility and services. Your therapist will determine what type of treatment will be appropriate for your condition and the frequency of your visits so that you may receive optimal benefits. Treatment is rendered on the first visit as appropriate.

What should I wear for my treatment sessions?

We recommend wearing clothing that allows you to exercise comfortably if you are receiving land-based therapy. For aquatic therapy patients, you may wear a swimsuit or whatever is comfortable for you (shirt and shorts) and please bring your own towel.

What should I bring to my first physical therapy visit?

For your first visit, you will need to bring your insurance card or cards, a picture ID, your doctor's prescription if you have one, and any paperwork, operative, MRI, or X-ray reports you feel are necessary.  Please arrive 30 minutes prior to your scheduled appointment to complete all paperwork used by your therapist to customize your care.

Will my insurance pay for physical therapy and how much will I have to pay?

Moon Physical Therapy is in-network with almost all major insurance plans. There is no one standard for co-payments, deductibles, or the number of visits allowed. What is or is not covered varies depending on the insurance coverage you have. Please check your coverage with your insurance company. If you require further assistance, our office will gladly assist you in determining your co-payment amount and to verify your coverage.

Do I need to see a doctor first?

For most insurances you will need to see your physician to obtain a prescription prior to receiving physical therapy. For further assistance, please feel free to contact our office if a referral is needed.

What if I do not have insurance and would like to pay out-of-pocket?

One hour of individualized care for telehealth, in-office land-based or aquatic therapy is 125$ (not including tax) or 400$ (not including tax) for 4 one hour sessions. For rates on other services, such as cold laser, and package prices please contact our front office coordinators.

What office policies should I be aware of?

(1) If you need to cancel a scheduled appointment, please call us at least 1 working day in advance. If we are unable to answer your call, please leave a detailed message and we will return your call as soon as possible. Appointments are in high demand and your early cancellation will give another patient the possibility to have access to timely medical care.

(2) "No shows" or missed appointments without cancelling are discouraged. Multiple missed appointments may result in a discharge from care, with a note to your physician and we reserve the right to charge an administrative fee of $50.00 for each "no show."

(3) If you will be late, please call and we'll see if you will still be able to receive your treatment as scheduled.

(4) Co-payments (if applicable) are due at the time of service unless arrangements are made with the office manager.

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 Let’s Get You Back To What You Love!

We have a team of experts who are passionate and committed to helping you achieve your dreams of getting you back to what you love doing. Join our facility featuring Hawaii’s ONLY unique and private hydrotherapy system where you will experience world-class therapy leading to faster recovery, better pain management and greater satisfaction.