Common Questions

Whether you're brand new to physical therapy or you've been helped before, we all have questions about the quality and type of health care we receive.

Questions about Treatment Options

When is the best time to start treatment?

Typically, treatment should begin as early as possible because it will prevent the condition from worsening or becoming chronic. Seeking treatment early will decrease the length of time you may require therapy and reduces healthcare costs.

What type of treatment will I receive?

The type of treatment you receive while attending physical therapy will depend on what the physical therapist finds in the Initial Evaluation, as well as ongoing reassessments and re-evaluations. Treatment may consist of aquatic therapy in our Endless Pool or Hydroworx 300 Sport, a variety of hands-on joint and soft tissue manual techniques, pain reducing modalities (cold laser therapy, ultrasound, electrical stimulation or traction), biomechanical and postural reeducation, cardiopulmonary rehabilitation, and land-based therapeutic exercises or functional training in sport, work or home related tasks.  Treatments are designed to decrease pain, increase mobility and strength, improve posture and body mechanics, and most importantly, to restore function. Patients will be provided with a home program and are educated in ways to speed recovery, manage symptoms and prevent recurrence of the problem. 

How long does it take for the treatment to be effective?

This is highly variable. You may need one visit or you may need months of care depending on your diagnosis, past medical history and severity of your impairments. On average our patients see a significant difference in approximately 8 - 10 sessions, although again it varies according to the individual, compliance with attending treatment sessions, and what patients do at home. If the individual is unable to attend therapy on a regular basis, continues to do things at home to exacerbate the pain, or is non-compliant with the home program, then of course recovery time could take longer.

How long does the treatment last?

The Initial Evaluation is usually 30 minutes to 1 hour. Aquatic and land-based treatment sessions are are approximately 1 hour. 

Questions about Aquatic Therapy

What is Aquatic Therapy and how can it benefit me?

Aquatic therapy by definition is the evidence-based and skilled practice of physical therapy in an aquatic environment by a physical therapist or physical therapist assistant.

When land-based exercises are difficult to tolerate due to the degree of disability or pain, aquatic therapy offers a gentler environment to rapidly improve mobility, strength, balance, endurance and function. Our aquatic program is performed in a private, indoor warm water (92 deg) Endless Pool and may benefit:

  • Chronic Back, Neck, Muscle or Joint Pain
  • Orthopedic or Post-Surgical Injuries - Shoulder, Hip, Knee, Ankle
  • Fibromyalgia, Rheumatoid Arthritis, Multiple Sclerosis, Osteoarthritis, Bursitis, Lupus
  • Cardiopulmonary Conditions, Stroke, Parkinson's Disease
  • General Weakness or Balance Issues
  • Exercise during Pregnancy
  • Work-Related Injuries
Do I have to know how to swim?

It is not necessary to know how to swim in order to participate in our aquatic therapy program. The maximum depth of our Endless Pool is 4.5 ft and there are grab bars around the perimeter of the pool for your safety. A therapist is also available to be in the pool with you if needed.

What if I am incontinent?

Incontinence of the bladder and bowel will limit you from using the pool. You may speak to your therapist for more information.

Is Aquatic Therapy like Water Aerobics or Whirlpool treatments?

Typically, whirlpool is a passive treatment where the patient is either sitting fully in a whirlpool bath or has a limb soaking in it for the reduction of muscle spasm, or if sterile, for wound management.
Aquatic Therapy is a dynamic treatment in which the patient is engaged with the therapist in active participation.

Aquatic Physical Therapy is also not Water Aerobics. Aquatic therapy requires the skilled reasoning and decision making of a physical therapist who is knowledgeable in how to use the unique properties of water to enhance rehabilitation and speed recovery.

The physical therapist works one-on-one with the patient and designs a treatment plan specifically for each patient to work towards achieving functional goals.

Water aerobics is delivered in a group setting with multiple clients designed to maintain or improve general conditioning and supervised by an individual other than a physical therapist.

Questions About Moon Physical Therapy

What should I expect on my first visit?

At the Initial Evaluation, a licensed physical therapist will go over your history, perform various tests and measurements, analyze your posture / movements, and work with you to determine specific goals you'd like to achieve.  The therapist will also determine how often you should attend therapy per week to receive optimal benefits. Treatment is rendered on the first visit as appropriate.

What should I wear for my treatment sessions?

We recommend wearing clothing that allows you to exercise comfortably if you are receiving land-based therapy. For aquatic therapy patients, you may wear a swimsuit or whatever is comfortable for you (shirt and shorts) and please bring your own towel.

What should I bring to my first physical therapy visit?

For your first visit you will need to bring your insurance card or cards, a picture ID, your doctor's prescription if you have one, and any paperwork, operative, MRI or X-ray reports you feel are necessary.  Please arrive 15 - 20 minutes prior to your scheduled appointment to complete all paperwork used by your therapist to customize your care.

Will my insurance pay for physical therapy and how much will I have to pay?

Moon Physical Therapy is in network with almost all major insurance plans. There is no standard for co-payments, deductibles or the number of visits allowed. What is or is not covered varies depending on the insurance coverage you have. Please check your coverage with your insurance company and if you require further assistance, our office will happily assist you to verify your coverage.

Do I need to see a doctor first?

For most insurances you will need to see your doctor to obtain a prescription prior to coming to physical therapy.

What if I do not have insurance and would like to pay out-of-pocket?

One hour of therapy, working one-on-one with a therapist on land or in the pool is $100. We provide a free Initial Evaluation for those who choose to pay out-of-pocket. Laser treatments are $45 for 30 mins of treatment by a physical therapist.

What office policies should I be aware of?

(1) If you need to cancel a scheduled appointment, please call us at least 1 working day in advance. If we are unable to answer your call, please leave a detailed message and we will return your call as soon as possible. Appointments are in high demand and your early cancellation will give another patient the possibility to have access to timely medical care.

(2) "No shows" or missed appointments without cancelling are discouraged. Multiple missed appointments may result in a discharge from care, with a note to your physician and we reserve the right to charge an administrative fee of $50.00 for each "no show."

(3) If you will be late, please call and we'll see if you will still be able to receive your treatment as scheduled.

(4) Co-payments (if applicable) are due at the time of service unless arrangements are made with the office manager.

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Want pain relief?  

Contact Moon Physical Therapy today!

With over 20 years of experience, we can help find a treatment option perfect for your situation.  We believe in providing direct, one-on-one therapy care throughout your entire session.  At Moon Physical Therapy the quality of your treatment and patient satisfaction come first.  

Contact us today and feel better tomorrow!